Frequently Asked Questions

Product details

What are these products?
Soft animal plush companions made for quiet evenings and cozy corners.

What sizes are available?
Bram the Bear and Hazel the Koala are approximately 40–45 cm (about 16–18 in). Hollis the Hippo and Wilder the Sloth are approximately 60–65 cm (about 24–26 in). Sizes may vary slightly.

How do I care for my plush?
Spot clean gently and air dry.

Orders and delivery

How long does shipping take?
Orders usually arrive in about 10–20 business days. See our Shipping Policy.

Can I track my order?
Yes. We email you tracking details as soon as they are available.

What is your return policy?
You can request a return within 30 days of delivery. See our Returns & Refunds Policy.

How do I pay?
Checkout is handled securely through PayPal. You can pay with your PayPal account or with a card, no PayPal account needed.

Need help?
Email hello.hearthandhush@gmail.com.